Refund Policy

At by emma clark ("we," "us," "our"), we are committed to providing a valuable learning experience through our online courses. Due to the nature of digital content, we have established the following refund policy:

1. Refund Eligibility
   We offer refunds under the following conditions:

• Refunds will only be granted if the course has not been accessed or started by the participant. Once you access the course materials (e.g., by logging in and viewing a module), you are no longer eligible for a refund.
• Requests for refunds must be made within 14 of purchase.

1. No Refunds After Access
   Due to the immediate availability of digital course materials upon purchase, we do not offer refunds once you have accessed or started the course content.
2. How to Request a Refund
   To request a refund, please contact us at [email protected] within the specified refund period. Include your name, email address used to register, and a brief reason for requesting the refund.
3. Processing Refunds
   If your refund request is approved, we will process the refund within 7-10 business days to the original payment method. You will receive a notification once the refund has been processed.
4. Exceptional Circumstances
   In rare cases, such as technical issues preventing access to the course or other unforeseen circumstances, we may consider refund requests on a case-by-case basis. Please contact us immediately if you experience such issues.
5. Non-Refundable Fees
   Any fees associated with third-party payment processors (e.g., transaction fees, currency conversion fees) are non-refundable and will be deducted from the refund amount.
6. Contact Information
   For any questions regarding this refund policy or to request a refund, please contact us at: Email: [email protected]